OCCUPATION SUMMARY:
Performs responsible clerical and administrative work to provide excellent customer service as the company’s main point of contact to customers. The customer service personnel are responsible for the public and professional image of the company.
Work is performed under regular supervision of designated supervisor.
ESSENTIAL TASKS:
- Receive customer inquiries by telephone, email, mail or in person and initiate response
- Assist customers in establishing new accounts, closing or transferring accounts and answering questions regarding accounts, service, and sales.
- Respond to customer inquiries including, but not limited to, pricing, billing, documenting complaints and setting up new orders.
- Perform routine clerical, payment posting and other data entry
- Be able to learn dispatch software and assist in dispatching delivery drivers as assigned by the
- Process and enter purchase orders to ensure accurate inventory
- Handle incoming calls and utilize a proactive approach with every customer interaction to discover additional sales and services opportunities.
- Handle overflow sales opportunities as designated by the Branch Maintain a strong knowledge of company product and service mix and complete sales estimates as directed.
- Cover walk-in sales opportunities and discuss showroom appliances with
- Complete cylinder fills for
- Be able to receive and stock deliveries of appliances and other job materials made to the
- Maintain company equipment in working order and use according to
- Maintain an in-depth knowledge of company products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service.
- Must be available to work overtime as Have all overtime approved by supervisor.
- Ensure that all tasks comply with all company policies, safety procedures and federal, state and local codes and
- Review and propose revisions to all procedures to ensure they are efficient, effective and
- Maintain a positive working relationship with all company personnel in order to complete job
- Continually strive to provide quality services for the company and strive to balance customer service goals with the profitability of the company, and maintain the company’s image of quality, service and professionalism.
- Continually strive to maintain state of the art technical knowledge of the business and related equipment and
- Stay current on competitive changes in the areas of business that the company participates in and inform management of any issues.
- Participate in safety meetings, management meetings, training programs and other quality improvement activities as directed by supervisor.
- Complete any projects or tasks that may be assigned by
SPECIFICATIONS:
- Minimum Reasoning ability associated with this classification:
Ability to apply principles of logical thinking to practical situations and requests made by employees or customers; to comprehend and respond to a variety of situations in an expedient manner.
- Minimum Math ability usually associated with this classification:
Using Statistics: Ability to work with mathematical statistics to maintain a variety of records and reports. Using Arithmetic: Ability to add, subtract, multiply and divide to figure payments or partial payments or adjust payments as necessary.
- Minimum Language ability usually associated with this classification:
Read: Ability to read forms, receipts, bills/statements, policies, correspondence, manuals, reports, records, rules and regulations, messages and other documents related to the job.
Write: Ability to write and/or type information as needed to complete records and reports, correspondence, information received through incoming calls and/or email, and make notes.
Speak: Ability to be conversant in voice and diction so as to participate in discussion by telephone or in person.
- Amount of Training, either on-the-job or formal education, usually associated with this occupation in addition to the Reasoning, Math, and Language detailed above.
On-the-job training dependent upon experience level. Formal education which includes basic arithmetic, statistics, typing, filing, computer keyboard, and basic office machines. Position requires High School Diploma or GED, be computer literate, and willing to learn new software applications. Previous customer service experience preferred.
- Degree of Physical Demands (Strength) usually associated with this classification:
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands requirements may require carrying, bending, stooping, lifting, squatting, pushing, pulling, reaching, climbing and stretching, although worker will likely sit for periods of time as well. There is use of arms, hands, legs, feet, and back.
- Type of Physical Demands usually associated with this classification:
Reaching, Handling, and Fingering: (Reaching – Extending the hand(s) and arm(s) in any direction (Handling – Seizing, holding, grasping, turning, or otherwise working with hand or hands (fingers not involved). (Fingering – Picking, pinching, punching or otherwise working with fingers primarily (rather than with whole hand or arm as in handling). All are requirements of this job. Worker must be able to move and fill cylinders, climb ladders, and operate a pallet jack and/or hand truck to off load and maneuver deliveries.
Talking and/or Hearing: (Talking – Expressing or exchanging information by means of spoken word). (Hearing – Perceiving nature of sounds by ear). Both necessary to converse with employees and customers in person and by telephone.
Seeing: The ability to perceive the nature of objects by the eye. Must be in compliance with the minimum drivers’ license vision requirements.
- Environmental Conditions (Physical Surroundings usually associated with this classification:
The worker is subject to Inside and Outside Environmental Conditions. Exposed to the various weather conditions and temperatures. The worker will be required to work outside for short periods of time during the summer when the weather is usually hot and the winter when the weather is usually cold to fill cylinders.
- Environmental Conditions (Hazards) usually associated with this classification:
Employee will possibly be exposed to one or more of the following conditions that affect the respiratory system or the skin: fumes, odors, dusts, mists, propane or other gasses; there are air and/or skin exposures to fuels, oils and other fluids. Employee is subject to physical hazards such as proximity to propane dispensing equipment.
- Machines, Tools, Equipment and Work Aids which may be representative, but not all inclusive, of those commonly associated with this classification:
Propane cylinder filling station, hand truck, pallet jack, adding machine, calculator, computer, telephone, copying equipment, office supplies, employee handbook, rules and regulations, manuals and other work aids related to the job.
SPECIAL REQUIREMENTS:
Ability to understand and follow oral and written directions, to establish and follow work procedures and to deal effectively with employees and customers in person or over the telephone. Must have knowledge of or ability to learn customer service programs and new computer software. Must possess valid drivers’ license.
APPLICATION INSTRUCTIONS:
Print Application – Download and print the blank application. Fill the application out with a pen and scan and submit online (applications can be emailed to contact@gbenergy.com or drop off the completed application at the location you are applying.)
Digital Application – Download the blank application to your computer. Open the application using Adobe Acrobat or another .PDF editor. Fill out the application using your computer and send the completed application to contact@gbenergy.com.
PRINT APPLICATIONDIGITAL APPLICATION