Frequently Asked Questions
Click on the question below for more information.
Can you tell me if propane or heating oil prices will fall or rise this winter?
When is the best time of year to buy propane or heating oil?
What is a first fill price?
Why must I pay a delivery charge to have my propane or fuel oil delivery on the same day?
How long do I have to pay for a delivery?
What is Automatic Delivery Service?
Why do you fill my tank during the summer?
As an automatic customer, what happens if I run out of propane?
What is Will Call Delivery Service?
Does your service department work on gas appliances?
Do you charge a service fee to repair my gas logs or appliances?
We do charge service fees to repair customer owned equipment. All gas appliances and gas piping installed on your property belong to you. We do not charge to maintain equipment such as propane tanks and pressure regulators that are company owned and leased to customers. Call your local office to schedule a service call or learn more about our service department and current labor rates.
Why do G&B Energy & Appalachian Energy REQUIRE a leak test when I run out of propane?
Is 24hr Emergency Service available?
How much propane or heating oil will I use?
Why are a Permit and Inspection required to have an installation performed?
How do I read the gauge on the tank?
Is propane safe?
Are propane tanks safe?
Why are there restrictions on where propane tanks can be installed?
What types of products do you sell?
When I call, will my call be sent to a call center or my local office?
Can I pay my bill online?
If I want to change from my current propane supplier, what do I need to do?
If I switch my propane service to G&B Energy / Appalachian Energy, can the propane in my current supplier’s tank be pumped into your tank?
Do you offer a payment plan?
G&B Energy & Appalachian Energy offer several payment options. We offer Stable Propane Pricing, Budget Payments, Auto draft and Online Bill Paying. Our customer service representatives are trained to analyze your situation and needs and recommend the appropriate payment options that will work best for you.